At Art3lier, we want you to be completely satisfied with your art purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure a hassle-free experience. Please read the following guidelines carefully:
1. Eligibility for Refunds:
Refunds are eligible for all regular-priced and non-customized artworks purchased directly from Art3lier.
Custom-made or personalized artworks are exempt from refunds unless they arrive damaged or defective.
2. Return Period:
You have up to 30 days from the date of delivery to request a refund.
3. Condition of the Artwork:
To be eligible for a refund, the artwork must be in its original condition, unused, and undamaged.
It must be returned in its original packaging, along with any accessories and documents included with the purchase.
4. Return Process:
To initiate a refund, please contact our customer support team at [insert contact email/phone number]. Provide your order details and the reason for the return.
Our team will guide you through the return process and provide you with a return authorization if your request meets the eligibility criteria.
5. Return Shipping:
The customer is responsible for the return shipping costs, unless the artwork arrived damaged or there was an error on our part.
6. Refund Method:
Refunds will be issued using the same payment method used for the original purchase.
If the original payment method is not available or applicable, a store credit may be provided as an alternative.
7. Refund Processing Time:
Once we receive and inspect the returned artwork, we will process your refund within [X] business days.
8. Non-Refundable Items:
- The following items are non-refundable:
- Gift cards and store credits.
- Custom-made or personalized artworks (unless damaged or defective).
- Any artwork not purchased directly from Art3lier.
9. Damaged or Defective Artworks:
If your artwork arrives damaged or defective, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or issue a full refund.
10. Contact Information:
For any questions or concerns regarding our refund policy, please reach out to our customer support team at support@art3lier.com
Please note that Art3lier reserves the right to make changes to this refund policy without prior notice. Any modifications will be updated on our website.
Thank you for choosing Art3lier. We value your satisfaction and look forward to providing you with exceptional art and service.
Exchanges
We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at art3lierllc@gmail.com.
Shipping
To return your product, we will provide the shipping address and the label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.